General Product Questions
How do I choose the right size for my vent cover?
Start by measuring your vent opening. Then add 0.6" (1.5 cm) to each side — this extra space is needed for the mounting overlap that holds the cover in place.
Example: If your vent opening is 7.9" × 11.8" (20 × 30 cm), order a 8.5" × 12.4" (21.5 × 31.5 cm) cover.
To order:
- Select the longer side from the dropdown menu
- Enter the shorter side in the personalization field below
Maximum size available: 33.5" × 21.7" (85 × 55 cm) (this includes the mounting border).
What colors do you offer?
Our plywood pieces are available in 6 carefully selected finishes:
- White — clean and bright, perfect for modern interiors
- Natural — warm light wood tone, close to the raw plywood look
- Wenge — deep, dark brown with a dramatic feel
- Walnut — rich mid-brown, classic and versatile
- Beech — soft, pale tone with a subtle grain
- Chestnut — warm earthy brown, cozy and inviting
What material do you use?
All of our products are made from high-quality plywood — chosen for its strength, smooth surface, and ability to hold fine detail. It's lightweight yet durable, and each piece is finished to ensure a clean, long-lasting result. We don't cut corners on material — what you see is what you get.
Do you have a warranty policy?
Yes! Every Mooleren product is covered by a 1-year warranty and an instant replacement guarantee.
How to make a warranty claim:
- Email us at sales@mooleren.com with your order number and clear photos of the issue
If you have any questions, feel free to contact us—we’re always here to help.
What is your return policy?
We have a 60-day return policy on all Mooleren products, including custom sizes and made-to-order vent covers. You can request a return within 60 days of receiving your order, as long as the item is unused, in its original condition and packaging, and includes proof of purchase. To start a return, contact us at sales@mooleren.com for approval and instructions. Once your item is received and inspected, refunds are issued to your original payment method within 7 business days.
Payments & Safety
What forms of payment do you accept?
We accept a wide range of secure payment methods to make your checkout experience smooth and convenient:
• Credit & Debit Cards: Visa, MasterCard, American Express (AMEX), JCB, Diners Club, Discover
• Digital Wallets: Apple Pay, Google Pay, PayPal.
All transactions are processed in a secure environment to ensure your personal and payment information stays protected. Read more about payment options.
Is my payment data safe with you?
Yes, your payment data is completely safe with us. We use secure, industry-standard encryption and payment gateways to ensure your information is protected at all times. We do not store your full payment details on our servers.
Shipping & Packaging
How can I track my order?
We ship all orders using Nova Poshta and Ukrposhta, depending on your location and chosen delivery method. Read more how to track your order.
Once your order is dispatched, you’ll receive a tracking number. You can track your parcel here:
Simply enter your tracking number to see the status and delivery updates.
Do you offer free shipping?
Yes, we offer free express shipping for the USA, with delivery taking approximately 5–10 business days after production. For other countries, we also provide free shipping options with estimated delivery times as follows:
- Canada / Europe: 7–14 business days
- Australia: 3–4 weeks
- Rest of the world: 3–5 weeks
Every shipment includes a tracking number so you can monitor your delivery.
How quickly do you process and ship orders?
We typically process orders within 2–4 business days. Once shipped, delivery times are as follows:
- USA (express): 5–10 business days
- Canada / Europe: 7–14 business days
- Australia: 3–4 weeks
- Rest of the world: 2–5 weeks (depends on your location)
Where are your products shipped from?
We ship all orders from Ukraine. International shipping is available, and we provide tracking once your item is on its way.
Do you offer local pickup?
At the moment, we don’t offer a local pickup option.
My order shows delivered, but I have not received it. What should I do?
If your order is marked as delivered but you haven’t received it, here’s what we recommend:
1. Double-check your delivery address in the confirmation email.
2. Look around your property (mailbox, porch, neighbors) in case it was left in a safe spot.
3. Contact your local postal carrier or delivery service—they may have more details on the drop-off.
4. If you still can’t locate your package, reach out to us at sales@mooleren.com. We’ll help you resolve the issue as quickly as possible.
We’re here to help and will do our best to make it right!
