Shipping policy

We process and ship orders from Ukraine within 2–4 business days after payment is successfully completed.

We offer free worldwide shipping. Estimated delivery times depend on the destination:

Estimated Delivery Times

United States (Express Shipping):
5–10 business days after dispatch
Canada / Europe (Standard Shipping):
7–14 business days
Australia (Standard Shipping):
3–4 weeks
Rest of the World (Standard Shipping):
2–5 weeks depending on destination

Please note that delivery times are estimates and may vary due to customs clearance, local carrier delays, seasonal demand, or other factors outside our control.

Customs, Duties, and Taxes

If a product page states that customs duties and import taxes are included, those charges are covered by us and should not be charged again upon delivery.

If you experience any unexpected customs-related issue, please contact us at sales@mooleren.com and we will review the situation with you.

If duties and taxes are not stated as included on the product page, any applicable import duties, customs fees, or local taxes are the responsibility of the customer.

Shipping Method

United States: Express shipping through trusted international carriers
Other destinations: Reliable standard international shipping

Total Delivery Time

Total delivery time = Processing time + Shipping time

Processing time: 2–4 business days
Shipping time: depends on your destination

Possible Delays

In rare cases, shipping may take longer due to customs inspections, flight disruptions, carrier delays, weather conditions, or other events outside our control. If this happens, your order is still in transit, and we appreciate your patience.

Shipping FAQ

How long does it take to process my order?

Orders are processed and shipped within 2–4 business days. Delivery time depends on the destination and shipping method selected for your region.

Are customs duties and taxes included?

If the product page states that customs duties and taxes are included, those charges are already included in your order total and should not be collected again on delivery.

If you are charged unexpectedly, please contact us at sales@mooleren.com.

Can I change my shipping address?

Please contact us as soon as possible if you need to change your delivery address. Once the order has been shipped, we may no longer be able to update it.

Contact: sales@mooleren.com